Shipping policy

We ship anywhere in mainland Spain for €13, free from €100, and you can collect at the shop at no cost. Order Monday to Wednesday before 14:30 and it goes out the same day, with an estimated delivery of 24 to 48 hours.

Where we ship

We ship to mainland Spain, both standard and chilled orders.

We don't currently reach the Balearic Islands, the Canary Islands, Ceuta or Melilla, or any destination outside Spain (Portugal and the rest of the European Union included). If that's your case and you need a one-off shipment, email us at info@gourmediterranean.com and we'll look into it with you.

When your order ships

We prepare and ship orders Monday to Wednesday. Order before 14:30 and yours goes out the same day.

Thursday and Friday orders go out on Monday, so your parcel doesn't sit around over the weekend.

And if your order includes fresh bread, the whole order goes out on Wednesday with the bake, freshly made. Order before Tuesday at 18:00.

How long it takes

Estimated delivery is 24 to 48 hours, and the clock starts when your order leaves our warehouse, not when you place it.

During peak season (Christmas, Ramadan, local holidays and sales campaigns) the timeframe may extend by around 24 hours. It can also be affected by things outside our control, such as strikes, bad weather or carrier delays.

What shipping costs

There's no minimum order. You'll see the exact shipping amount in your cart, before you pay.

Shop pickup, free and with no minimum

You can come and collect your order Monday to Thursday from 9:00 to 18:00 and Friday from 8:30 to 17:00, at C/ Montilla 6A, 08970 Sant Joan Despí (Barcelona).

If you're after fresh bread, ask us on WhatsApp: some weeks we also bake on Thursday or Friday and we'll tell you when to come by.

Who we ship with

We work with tracked carriers. As soon as your order leaves our warehouse we email you the tracking number.

• Standard orders: SEUR, GLS and other parcel and palletised freight companies.
• Chilled orders: STEF, Narval and SEUR Frío, specialists in cold chain transport.

How we pack it

• Standard orders: sturdy cardboard box with protective material.
• Chilled orders: insulated packaging with cold packs, to hold the temperature the whole way.
• Fragile products (wine, glass jars): extra protection at no additional cost.

If something goes wrong with the delivery

• You weren't in for the first delivery: the carrier will make a second attempt the next working day and leave you a notice, as per their standard procedure.
• Incorrect or incomplete address: any additional redirection or resending costs are down to you.
• Damaged parcel, missing product or a chilled item that didn't arrive cold: note it on the delivery slip first, then email us at info@gourmediterranean.com with your order number and photos of the packaging, the product and the slip. It's all set out in our Returns and Refunds Policy.

If your order includes chilled items

• Try to be available on the expected delivery day, so the cold chain isn't broken.
• If you know you won't be in, email us before placing your order and we'll agree another date.

If a chilled order is delayed or arrives in poor condition, we'll look at it case by case, as long as you noted it on the delivery slip and let us know as soon as possible.