FAQ

€13 anywhere in mainland Spain, and free over €100. You'll see the exact amount in your cart, before you pay.

To mainland Spain, yes. We don't currently reach the Canary Islands, Ceuta or Melilla. If that's where you are, email us at info@gourmediterranean.com and we'll look into it with you.

Yes, and pickup is free, with no minimum. Come by Monday to Thursday from 9:00 to 18:00 or Friday from 8:30 to 17:00, at C/ Montilla 6A, 08970 Sant Joan Despí (Barcelona).

They arrive cold. We ship them in insulated packaging with cold packs and through carriers that specialise in cold chain, so they hold their temperature the whole way.

Chilled orders only go out Monday to Thursday, so your parcel never spends the weekend in transit.

Try to be available on the delivery day. If you won't be, let us know beforehand and we'll reschedule.

Order before Tuesday at 18:00 and your bread goes out with Wednesday's batch, freshly baked.

For shop pickup there are weeks when we also bake on Thursday or Friday: message us on WhatsApp to find out when the next batch is due.

All our breads come out of our own kitchen, along with the hummus, baba ghannouge, muhammara, kibbeh, meat sfiha, spinach fatayer, falafel, cheese pizza and manakeesh.

Yes, and you'll see it in the product name. Not everything in the shop is halal: we also sell wine, beer and spirits. If you're unsure about a particular product, ask us and we'll confirm.

By card (Visa, Mastercard, American Express) or with Shop Pay, Apple Pay and Google Pay. You'll see every option at checkout.

No. Order what you need, with no minimum.

Yes. We handle wholesale orders separately from the online shop, so get in touch with us directly and we'll sort it out with you: on WhatsApp or at info@gourmediterranean.com.

Yes. You have 14 calendar days from receiving your order to return any non-perishable product that is still unopened, with its original seal and packaging: tinned or jarred preserves, bottles of oil or vinegar and the like.

For food safety reasons we can't accept returns of chilled products, fresh bread, fresh pastries, products close to their date, or anything whose seal has been opened.

Email us at info@gourmediterranean.com with your order number and within 48 working hours we'll tell you how to proceed. You can choose a refund to your original payment method, by bank transfer or by Bizum, or a store credit with an extra 10 % on the amount refunded.

The full details are in our Refund Policy.

Before you sign for the delivery, write down anything that looks wrong on the delivery note: a dented box, a missing product, a chilled item that isn't cold. If you don't have time to check, sign it noting "pending inspection". Without that note the carrier can't be held responsible.

Then email us at info@gourmediterranean.com with your order number and photos of the packaging, the product and the signed delivery note. We look at each case individually and sort it out with you: replacement, refund or whatever compensation we agree on.