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  • Legal warning

    Terms and Conditions

    These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the Gourmediterranean.com website, of which Manaya 2013 SL with CIF B61268587 is the owner.

    Through its Gourmediterranean.com site, the company provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, people who want to benefit from its services must have the status of “Client”, which they acquire by completing the registration form and following the steps that THE COMPANY subsequently communicates via email. The status of Client implies adherence to the Conditions of Use, the version published at the time the Website is accessed.

    In any case, there are pages of the Website accessible to natural or legal persons who do not register or initiate a product purchase (hereinafter, “Users”). In this sense, Users who access these parts of the Website agree to be subject to the terms and conditions set out in these General Conditions, to the extent that this may be applicable to them.

    MANAYA 2013 SL wants to let its Clients and Users know that it is aimed exclusively at an audience over 16 years of age and that the territory in which it accepts and distributes orders is the entire territory of the European Union.

    Contact: For any type of doubt, query or suggestion, you can send us your comments by email to: info@gourmediterranean.com

    Product information

    The descriptions of the products displayed on the Website are made based on the information provided by the suppliers of Manaya 2013 SL. However, the information given about each product, as well as the photographs or videos related to them and the trade names, trademarks or distinctive signs of any kind contained on the MANAYA 2013 website are displayed on Gourmediterranean.com for guidance purposes.

    Prices

    All product prices indicated on the website include VAT and other taxes that may apply.

    Availability.

    MANAYA 2013 SL informs the Client that the number of units available is kept updated with stock in warehouse and availability by our suppliers. Under no circumstances will MANAYA 2013 SL intentionally offer more units for sale than it has available.

    MANAYA 2013 SL will do everything possible to please all its Clients in the demand for the products. However, on occasions, and due to causes that are difficult to control by MANAYA 2013 SL such as human errors or incidents in computer systems, it is possible that the quantity finally served by the supplier differs from the order placed by MANAYA 2013 SL to satisfy the orders of the suppliers. Customers.

    In the event that the product is not available after the order has been placed, the Customer will be informed by email of the total or partial cancellation of the order.

    Pay

    The Client agrees to pay at the time the order is placed.

    The ticket or proof of purchase that corresponds to the purchase order will be available and can be sent to your email.

    The Customer must pay the amount corresponding to their order by payment via credit or debit card (Visa, Mastercard, Visa Electron and/or other similar cards), bank transfer. The card with which the payment is made must have a Spanish bank or savings bank as the issuing financial institution.

    The Client must notify any improper or fraudulent charge on the card used for purchases, by email or telephone, in the shortest period of time possible so that Manaya 2013 SL can carry out the appropriate procedures.

    Security.

    MANAYA 2013 S.LA has the maximum security measures commercially available in the sector. In addition, the payment process works on a secure server using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that it is only intelligible to the Client's computer and that of the Website. In this way, using the SSL protocol guarantees:

    1. That the Client is communicating their data to the MANAYA 2013 SL server center and not to anyone else who tries to impersonate them.
    2. That between the Client and the MANAYA 2013 SL server center, the data is transmitted encrypted, preventing its possible reading or manipulation by third parties.

    Formalization of orders.

    Once the order has been formalized, that is, with the acceptance of the Conditions of Use and the confirmation of the purchase process, MANAYA 2013 SL will always send an email to the CUSTOMER confirming the details of the purchase made.

    Cancellation of orders.

    MANAYA 2013 SL NO will accept order cancellations when requested after the order has been shipped, please note that shipments are made on the same day for orders placed before 3:00 p.m. or the next day for orders placed after 3:00 p.m. or on Saturdays , Sundays and holidays. To cancel you must write an email to: info@gourmediterranean.com

    Deadlines for delivery and loss

    1. Product delivery

    MANAYA 2013 SL uses third parties for transportation, and they undertake to deliver the product in perfect condition to the address indicated by the Client on the order form. In order to optimize delivery, we appreciate the Customer indicating an address to which the order can be delivered within normal business hours.

    As a general rule, packages are sent within 48/72 hours after receiving payment, keep in mind that deliveries are not made on Saturdays and Sundays. And orders placed after 3 p.m. will be considered as placed the next day.

    MANAYA 2013 SL will not be responsible for errors caused in delivery when the delivery address entered by the Client in the order form does not correspond to reality or has been omitted.

    1. Delivery term

    The order placed by you (before 3:00 p.m.) will be delivered within a maximum period of 72 hours for national orders placed from Monday to Thursday, orders placed on Fridays, Saturdays and Sundays are delivered on Tuesday, since We have confirmed the order.

    These deadlines are means, and therefore an estimate. Therefore, it is possible that they vary for logistical reasons or force majeure. In cases of delays in deliveries, MANAYA 2013 SL will inform its clients as soon as it becomes aware of them.

    Each delivery is considered made from the moment in which the transport company makes the product available to the Client, which is materialized through the control system used by the transport company.

    The minimum order is 10 euros. For customers with delivery addresses in Barcelona province, contact us to become part of our regular delivery customers.

    Once your order leaves our warehouses, you will be sent an email notifying you that your order has been accepted and is being shipped.

    III. Delivery Data, Unmade Deliveries and Loss.

    If the Client is absent at the time of delivery, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. MANAYA 2013 SL contracts, as part of the courier delivery service, to carry out a series of monitoring actions, aimed at guaranteeing that delivery occurs.

    If after 24 hours after the order goes out for delivery the delivery has not been arranged, the Client must contact MANAYA 2013 SL. If the Client does not do so, after 48 hours from the order goes out for delivery it will be returned to our warehouses and the Client must be responsible for the costs of shipping and returning the merchandise to its origin, as well as any associated management costs.

    If the reason why the delivery could not be made is the loss of the package, our carrier will initiate an investigation. In these cases, the response times of our carriers usually range between one and three weeks.

    1. Diligence in delivery

    The Client must check the good condition of the package with the carrier who, on behalf of MANAYA 2013 SL, delivers the requested product, indicating on the delivery note any anomaly that may be detected in the packaging. If, subsequently, once the product has been reviewed, the Client detects any incident such as a dent, breakage, signs of having been opened or any damage caused to it by shipping, the Client undertakes to notify MANAYA 2013 SL via email within the shortest period of time. possible time, before the next 24 hours from delivery. From that moment on, incidents of this type will not be attended to (only parts under warranty).

    Return.

    1. Return procedure

    Manaya 2013 SL reserves the right not to accept the return of any type of product without prior request from the user, by sending an e-mail info@gourmediterranean.com

    Reasons for return and steps to follow:

    – RIGHT OF WITHDRAWAL. - According to section b), of article 45 of Law 7/1996, of January 15, on the Regulation of Retail Trade, modified by Law 47/2002, of December 19, the right of withdrawal protected by article 44 is annulled. of the same Law.

    Article 45. Exceptions to the right of withdrawal.

    Unless otherwise agreed, the provisions of the previous article will not be applicable to the following contracts:

    1. a) Contracts for the supply of goods whose price is subject to fluctuations in financial market coefficients that the seller cannot control.
    2. b) Contracts for the supply of goods made in accordance with the consumer's specifications or clearly personalized, or that, due to their nature, cannot be returned or may deteriorate or expire quickly.

    At gourmediterranean we want returns to be simple and fast. Please make sure that you meet all the required requirements: VERY IMPORTANT… check your order before accepting it! and take photos if you see that the packaging or the product is in poor condition.

    If when you receive the order you detect a damp box or suspect that it may have been broken, do not accept the order and contact us so that we can manage the incident. at 933 727 910. When you receive your package, make sure that the product has not been damaged during transportation. The package received must be in good condition. Otherwise, note this fact on the carrier's delivery note, reject the shipment and notify it within the next 24 hours. If there are no external symptoms of having suffered any damage during transport, and once the transport note has been signed, open it and check the merchandise. In cases of product deterioration or lack of conformity due to transportation (which are not evident at the time of delivery), you must notify it through info@gourmediterranean.com within 7 calendar days after receipt of the order.

    It is very important that you remember that we only have 7 calendar days to make the insurance effective, so you must inform us of these facts within this period.

    Gourmediterranean is not responsible once the delivery note is signed if the status of the order is not stated.

    What do you have to take into account when making a return?

    You are within the established period: maximum of 7 business days from receipt of the order. It is very important that you indicate: order number, your name, email, reason for the return and additional observations that you consider appropriate. We will reply to you as soon as possible.

    The item must be in its original packaging and perfectly packaged to avoid damage during transport. For this, it is necessary that the products be protected by additional external packaging, just as you received it.

    The item must be in perfect condition and unconsumed.

    The item must be sent with all documentation and accessories it may include.

    Once the product returned to our offices is received, and after checking its status, the price of the product will be refunded according to the payment method you used to pay for the order. If you do not meet the required requirements, we reserve the right to return the money.

    Normally packages arrive at our offices in a period of 2 to 10 business days depending on the country of origin. We try not to have too much delay, but your return may be processed within 2-3 business days after receipt.

    Remember that only if we have made a mistake when sending you the product, the return and replacement costs will be our responsibility.

    MANAYA 2013 SL products must be returned in the same conditions in which you received them, along with their complete original packaging, labels and along with any accessories related to them.

    The customer will be responsible for proving that the items have been returned, so we recommend that you always send your returns through a system that certifies delivery for your security.

    Exchanges or returns of perishable items are not permitted.

    You will be responsible for the costs of returning the product and in no case will we accept returns sent postage due.

    If your return does not comply with the stipulated terms, you will not have the right to receive any refund and we will send you the MANAYA 2013 SL products with postage due.

    If the recipient of the MANAYA 2013 SL products is different from the person who made the payment, the money will be refunded to the person who made the payment.

    Returned MANAYA 2013 SL products must be sent in a single delivery. We reserve the right not to accept products from MANAYA 2013 SL that belong to a single order, returned and delivered at different times.

    Once we verify that the MANAYA 2013 SL products that you return to us meet all the specifications of the Return Policy, we will send you an email informing you that the return has been accepted. Whatever payment system you use, the refund of the amount will be implemented as soon as possible but always within a period of 15 days following receipt of the returned product in our warehouses.

    Under no circumstances will we refund shipping costs.

    – The product received is defective due to transportation:

    In the event that the return is requested because you receive a product in poor condition due to transport, we ask that you indicate this on the carrier's delivery note, and that you notify us within 12 hours of receipt. by sending us an e-mail to info@gourmediterranean.com to inform us of said incident. Gourmediterranean will be in charge of managing the merchandise to be replaced. We also recommend that you provide us with a photo of how you received our products to justify the return.

    Intellectual property

    MANAYA 2013 SL has all rights over the content, design and source code of this website and, in particular, by way of example but not limitation, over the photographs, images, texts, logos, designs, brands, trade names and data that are included on the Web.

    Clients and Users are warned that such rights are protected by current Spanish and international legislation relating to intellectual and industrial property.

    Likewise, and without prejudice to the foregoing, the content of this Website is also considered a computer program, and therefore, all current Spanish and European Community regulations on the matter also apply to it.

    MANAYA 2013 SL informs that it does not grant any implicit license or authorization on intellectual and/or industrial property rights or on any other right or property related, directly or indirectly, to the contents included on the Website.

    The use of the contents of the web domain for information and service purposes is only authorized, provided that the source is cited or referenced, with the user being solely responsible for any misuse of the same.

    Access and stay on the website

    Our contents.

    Clients and Users are fully responsible for their conduct when accessing the information on the Website, while browsing it, as well as after having accessed it.

    As a consequence of the above, Clients and Users are solely responsible to MANAYA 2013 SL and third parties for:

    1. The consequences that may arise from the use, for purposes or effects that are illicit or contrary to this document, of any content on the Website, whether or not prepared by MANAYA 2013 SL, whether or not published officially under its name.
    2. As well as the consequences that may arise from the use contrary to the content of this document and harmful to the interests or rights of third parties, or that in any way may damage, render useless or deteriorate the Website or its services or prevent the normal enjoyment by Other users.

    MANAYA 2013 SL reserves the right to update the contents when it deems appropriate, as well as to eliminate, limit or prevent access to them, temporarily or permanently, as well as deny access to the Website to Clients and Users who make a request. misuse of the contents and/or fail to comply with any of the conditions that appear in this document.

    MANAYA 2013 SL informs that it does not guarantee:

    1. That access to the Website and/or the linking Websites is uninterrupted or error-free.
    2. That the content or software that Clients and Users access through the Website or linked Websites does not contain any errors, computer viruses or other elements in the content that may cause alterations in their system or in electronic documents and files. stored on your computer system or cause other damage.
    3. The use of the information or content of this Website or linked Websites that Clients and Users may make for their personal purposes.

    The information contained on this Web page must be considered by Clients and Users as informative and guiding, both in relation to its purpose and its effects, which is why:

    MANAYA 2013 SL does not guarantee the accuracy of the information contained on this Website and therefore does not assume any responsibility for any possible harm or inconvenience to Users that may arise from any inaccuracy present on the Website.

    Our responsibility.

    MANAYA 2013 SL does not assume any liability arising from, by way of example, but not limitation:

    1. The use that Clients or Users may make of the materials on this Website or linked websites, whether prohibited or permitted, in violation of the intellectual and/or industrial property rights of the contents of the Website or of third parties.
    2. Of possible damages and losses to Clients or Users caused by normal or abnormal functioning of the search tools, the organization or location of the contents and/or access to the Website and, in general, errors or problems that are generated in the development or instrumentation of the technical elements that the Website or a program provides to the User.
    3. Of the contents of those pages that Clients or Users can access from links included on the Website, whether authorized or not.
    4. Of the acts or omissions of third parties, regardless of whether these third parties may be linked to THE COMPANY through contractual means.
    5. Access by minors to the contents included on the Web, with the responsibility of their parents or guardians to exercise adequate control over the activity of the children or minors in their care or to install any of the Internet use control tools with the purpose of avoiding (i) access to materials or content not suitable for minors, as well as (ii) the sending of personal data without the prior authorization of their parents or guardians.
    6. Of the communications or dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and/or linked websites, nor will it be responsible, therefore, for any damages and prejudices suffered. the individual and/or collective Clients or Users as a result of said communications and/or dialogues.

    MANAYA 2013 SL will not be responsible in any case when:

    1. Errors or delays in accessing the Website by the Client when entering their data in the order form, the slowness or impossibility of receipt by the recipients of the order confirmation or any anomaly that may arise when these incidents are due to problems in the Internet network, causes of unforeseen events or force majeure and any other unforeseeable contingency beyond the good faith of MANAYA 2013 SL
    2. Failures or incidents that may occur in communications, deletion or incomplete transmissions, so that it is not guaranteed that the website services are constantly operational.
    3. Errors or damages caused to the website due to inefficient and bad faith use of the service by the Client.
    4. Of non-operability or problems in the email address provided by the Client for sending the order confirmation.
    5. In any case, MANAYA 2013 SL undertakes to solve any problems that may arise and offer all the necessary support to the Client to reach a quick and satisfactory solution to the incident.
    6. Likewise, MANAYA 2013 SL has the right to carry out promotional campaigns during defined time intervals to promote the registration of new members in its service. MANAYA 2013 SL reserves the right to modify the conditions of application of the promotions, extend them by duly communicating it, or proceed to exclude any of the participants from the promotion in the event of detecting any anomaly, abuse or unethical behavior in participation. thereof.

    Privacy Policy.

    Clients and Users undertake to browse the website and use the content in good faith.

    In compliance with the provisions of Organic Law 15/1999, on the Protection of Personal Data, we inform you that completing any existing form on the Gourmediterranean.com Website or sending an email to any of our mailboxes implies the acceptance of this privacy policy, as well as the authorization to THE COMPANY to process the personal data that you provide us, which will be incorporated into the file, owned by MANAYA 2013 SL, registered in the General Registry of the Spanish Data Protection Agency .

    Customer data will be used to send sales by MANAYA 2013 SL via email and to deliver purchases.

    By simply visiting the Website, Users do not provide any personal information nor are they obliged to provide it.

    MANAYA 2013 SL undertakes to maintain the utmost confidentiality and confidentiality regarding the information provided to it and to use it only for the indicated purposes.

    MANAYA 2013 SL presumes that the data have been entered by the owner or by a person authorized by the owner, as well as that they are correct and exact.

    Nullity

    In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions of Use.

    MANAYA 2013 SL may not exercise any of the rights and powers conferred in this document, which will not imply in any case the waiver thereof unless expressly recognized by MANAYA 2013 SL or prescription of the action that corresponds in each case.

    Modification of the conditions of use

    MANAYA 2013 SL reserves the right to modify, at any time, the presentation and configuration of the Website, as well as these General Conditions. Therefore, MANAYA 2013 SL recommends that the Client read them carefully each time they access the Website.

    Clients and Users will always have these Conditions of Use in a visible place, freely accessible for any queries they wish to make. In any case, acceptance of the Conditions of Use will be a prior and essential step to the acquisition of any product available through the Website.

    Applicable law and arbitration.

    These Conditions of Use are governed by the Spanish legislation applicable on the matter.