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    • Refund policy

    At Gourmediterranean we work with gourmet food products, many of them perishable or requiring refrigeration. For that reason, our returns policy follows Real Decreto Legislativo 1/2007 (the Spanish Consumer Protection Act) and applies the exemptions that the law provides for this type of product.

    Right of withdrawal

    Under Spanish law, you have 14 calendar days from receiving your order to withdraw from your purchase without giving a reason, except for the exempt products listed below.

    Products EXEMPT from the right of withdrawal

    Because of the nature of our products, we cannot accept returns in the following cases (art. 103 of Real Decreto Legislativo 1/2007):

    • Chilled products or products requiring refrigeration (Muhammara, Ayran, fresh sauces, dairy, etc.).
    • Products with a use-by or best-before date of less than 30 days.
    • Fresh bread and bakery products made daily.
    • Artisan sweets, baklava and fresh pastries.
    • Products whose hygiene seal or packaging has been opened or broken after delivery.
    • Products bought as part of special promotions or non-combinable promotional bundles, unless the promotion expressly states otherwise.

    Products that CAN be returned

    We accept returns of non-perishable products whose packaging remains intact, in particular:

    • Tinned preserves.
    • Preserves in glass jars.
    • Bottles (oils, vinegars, non-refrigerated bottled sauces, etc.).
    • Other long-life products, provided they are unopened and in perfect resale condition.

    Conditions for accepting a return

    For a return to be accepted, the product must meet all of the following conditions:

    • Be requested within a maximum of 14 calendar days from receiving the order.
    • Be unopened, with its original seal intact.
    • Be in its complete original packaging and in perfect resale condition.

    How to request a return

    1. Email us at info@gourmediterranean.com with your order number and the products you wish to return.
    2. Within a maximum of 48 working hours we will confirm whether the return is accepted and give you the return address.
    3. Pack the product properly and send it to the address we provide.
    4. Return shipping costs are payable by the customer, unless the return is due to an error on our part or a faulty product.

    Refunds

    Once we have received the product at our premises and checked its condition, we will issue the refund within a maximum of 14 calendar days.

    You may choose between the following refund methods:

    • The same payment method used for the original purchase.
    • A store voucher or credit with a +10 % bonus on the amount refunded.
    • Bank transfer.
    • Bizum.

    Faulty products or damage in transit

    If your order arrives in poor condition, damaged in transit, with a product missing, with visible defects or, in the case of chilled items, at the wrong temperature, you must write it on the carrier's delivery note or CMR before signing the copy the driver keeps.

    Once the delivery note has been signed without comments, no claim can be made against the carrier for anything attributable to transport. Orders leave our premises in perfect condition, properly packed and, where applicable, with the cold chain preserved.

    If at the time of delivery you don't have enough time to check the contents of your order, we recommend signing the delivery note with the note "pending inspection". That note can help support a later claim, although it does not guarantee it will be accepted.

    How to report an incident:

    1. Write the incident on the carrier's delivery note or CMR at the time of delivery (or sign with "pending inspection" if you cannot check the contents).
    2. Contact us as soon as possible at info@gourmediterranean.com with your order number.
    3. Attach photographs of the packaging, the affected product and the delivery note with the comments recorded on it.
    4. Each incident is assessed case by case. Depending on our assessment, we may offer a replacement, a partial refund, a full refund or equivalent compensation agreed with you.

    Legal guarantee

    Under Real Decreto-ley 7/2021, non-perishable products carry a legal guarantee of conformity of 3 years from delivery. For perishable products, the guarantee applies only until the use-by or best-before date shown on the packaging.

    Contact

    For any question about returns and refunds:

    • Email: info@gourmediterranean.com
    • Phone: +34 657 36 30 60
    • Web: https://gourmediterranean.com