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  • Shipments and Returns



    These General Conditions of Use, Conditions of Sale and Privacy Policy regulate the use of the website www.gourmediterranean.com (hereinafter, "the Website") and Gourmediterranean (Manaya 2013 SL) with CIF B61268587 and tax address in C / Sant Josep 56, 08960 Sant Just Desvern, Barcelona (hereinafter, "THE COMPANY").

    Through www.gourmediterranean.com , THE COMPANY provides information about its products and offers the option to purchase them. Given the nature and purpose of the Website, those people who wish to access its services must register and follow the steps communicated by THE COMPANY. By registering and becoming a "Customer", you accept the Terms of Use in force at the time of access to the Website.

    However, certain sections of the Website are accessible to unregistered users, whether natural or legal persons (hereinafter, "Users"). These Users, by accessing such sections, agree to be subject to the terms and conditions reflected in these General Conditions, to the extent that they are applicable.

    It is important to note that THE COMPANY is aimed exclusively at an audience over 16 years of age and only delivers to the Iberian Peninsula and the Balearic Islands. Unfortunately, at the moment, we do not ship to the Canary Islands, Ceuta and Melilla. To request shipments outside these areas, please contact us through the form or by sending an email to info@gourmediterranean.com , we will evaluate your request and provide you with information about it.

    CONTACT: We are at your disposal for any queries, suggestions or questions. Do not hesitate to send us your comments by email to: info@gourmediterranean.com or by WhatsApp at +34 657 363 060


    The descriptions of the products presented on the Website are based on the information provided by our suppliers. However, the information about each product, as well as the related images or videos and the trade names, brands or distinctive signs of any type that appear on THE COMPANY's website, are for guidance only.


    All product prices displayed on the website include VAT and any other applicable taxes. However, the shipping costs corresponding to the products are detailed separately if the order does not reach €38 and must be accepted by the Customer.


    THE COMPANY informs Customers that the number of available units is kept updated according to the stock in our warehouse and the availability provided by our suppliers. In no case will THE COMPANY intentionally sell more units than it owns or has been reserved for it by the supplier.

    We will do our best to meet our Customers' demands for products. However, sometimes, due to factors that are difficult to control, such as human errors or problems in computer systems, it is possible that the quantity of products delivered may differ from the order placed by THE COMPANY to satisfy Customer requests.

    In the event that a product is not available after placing an order, the Customer will be notified by email regarding its total or partial cancellation. Partial cancellation of an order due to lack of availability does not lead to the cancellation of the entire order. If, as a result of this cancellation, the Customer wishes to return the delivered product, they must follow the guidelines established in the Returns section.


    The Client agrees to make payment when placing the order. In addition to the initial price of each product indicated on the website, the corresponding shipping costs will be added if the order does not reach the minimum of €50. These costs will be communicated to the Client before making the purchase.

    The summary corresponding to your order will be automatically sent to the email address provided in your customer account and can be consulted at www.gourmediterranean.com .

    The Customer must pay for their order using a credit or debit card (Visa, Mastercard, Visa Electron or other similar cards), bank transfer or Bizum. The card used for payment must be issued by a Spanish financial institution. The card payment process is carried out through a Virtual POS of a bank that guarantees the security of the transaction.

    If any improper or fraudulent charge is detected on the card used for purchases, the Client must notify THE COMPANY by email or telephone as soon as possible, so that we can take appropriate measures.


    THE COMPANY uses the maximum security measures available in the sector. The payment process takes place on a secure server using the SSL (Secure Nominalia) protocol. This secure server establishes a 128-bit encrypted connection, ensuring that the information transmitted is only readable by the Client's computer and the Website's server. Using the SSL protocol, the following is guaranteed:

    • That the Client is communicating with the central server of THE COMPANY and not with a third party that intends to impersonate it.
    • That the data transmitted between the Client and the central server of THE COMPANY are encrypted and, therefore, protected against reading or manipulation by third parties.


    Once the order process has been completed and the Conditions of Use have been accepted, THE COMPANY will send a confirmation email to the Customer that will include the details of the purchase.

    All orders placed from the same account, address and on the same date will be grouped into a single order, regardless of the number of boxes or packages.


    THE COMPANY will accept the cancellation of orders when requested before the shipment has been made. To cancel an order, you must send an email to info@gourmediterranean.com .


    Product delivery

    THE COMPANY undertakes to deliver the products in perfect condition to the address indicated by the Customer in the order form, as long as it is within the specified Territory. To ensure efficient delivery, it is appreciated if the Customer provides an address where the order can be delivered during normal business hours.

    THE COMPANY will not assume responsibility for errors in delivery when the address provided by the Customer on the order form is incorrect or incomplete.

    It is important to note that the same order can be divided into multiple deliveries.

    Delivery term

    Shipments are made through a courier company. The maximum delivery time for your order will be 14 working days from its confirmation. Generally, THE COMPANY usually delivers orders within 3 to 6 business days from the completion of the purchase process.

    These deadlines are estimates and may vary due to logistical issues or force majeure situations. In case of delays in deliveries, THE COMPANY will inform customers as soon as we become aware of it.

    Each delivery is considered made from the moment the courier company makes the product available to the Customer, according to the control system used by the transport company.

    If delays occur in the delivery of the order and these are the responsibility of THE COMPANY, the Customer may cancel their order by following the procedure described in the Returns section. Delays in delivery will not be considered those cases in which the order has been made available to the Client by the transport company within the agreed period, but could not be delivered due to causes attributable to the Client.

    Once your order has been dispatched from our warehouses, you will receive a notification email indicating that your order has been accepted and shipped.

    For security reasons, THE COMPANY will not ship to post office boxes or military bases, nor will it accept orders in which it is not possible to identify the recipient and their address.

    Delivery Data, Unmade Deliveries and Losses

    If the Customer is not present at the time of delivery, the carrier will leave a note indicating how to proceed to arrange a new delivery. THE COMPANY has contracted courier services that carry out exhaustive monitoring to ensure that delivery is made.

    If after 5 business days from the date of shipment of the order a new delivery has not been agreed, the Customer must contact THE COMPANY. If the Customer does not follow this procedure, and after 8 business days from the date the order was sent, it will be returned to our warehouses. In this case, the Client must be responsible for the costs of shipping and returning the merchandise to its origin, as well as any associated management costs.

    When the delivery could not be made due to the loss of the package, the carrier will initiate an investigation. In general, these investigation processes usually last between one and three weeks.

    Diligence in Delivery

    BEFORE SIGNING, the Customer must check the condition of the package in the presence of the carrier delivering the product and indicate any anomaly that may be detected in the packaging on the delivery note. If, after reviewing the product, the Customer detects any problem such as bumps, breaks, signs of handling or any damage caused during shipping, they must leave it written on the delivery note and notify THE COMPANY by email within 24 hours. hours from delivery. After this period, no claims of this type will be attended to.


    I. Return Procedure

    At Gourmediterranean, your satisfaction is our top priority. Therefore, we have established a return and refund process for all products you purchase in our online store. To request a return, it is important that you follow these steps:

    1. Notify your intention to return the product within a maximum period of 15 working days from the delivery date. You must contact us through our email info@gourmediterranean.com.

    2. The product must be in the same condition in which you received it, including its original packaging and labeling.

    3. Use the same box in which you received the product to protect it during shipping. If you do not have the original box, be sure to use a suitable protective box to ensure the integrity of the product during transport.

    To facilitate the return process and provide you with effective follow-up, Gourmediterranean has established a unique return procedure. Below, we explain the steps to follow:

    1. Notify your intention to return the product within a maximum period of 15 working days from receipt. You can do this by sending an email to info@gourmediterranean.com or using our customer service form.

    2. Once you inform us of your return, we will provide you with the address to which you should send the product.

    3. Select a courier company of your choice to send the product back. Return shipping costs will be borne by the customer.

    4. Please inform us about the courier company you used, as well as the date and time of the return so that we can track it properly.

    II. Refunds to CUSTOMER

    The process of returning the products will give rise to a refund for the total amount of the returned products, deducting only the cost of the return service.

    In the exceptional case that the product delivered is defective or incorrect, Gourmediterranean will also reimburse the Customer for the original shipping costs.

    It is important to note that partial returns will result in partial refunds.

    Gourmediterranean will manage the return order using the same payment method that was used in the original purchase. The deadline for applying the refund will depend on the card issuing entity, being up to 7 days for debit cards and up to 30 days for credit cards.


    At Gourmediterranean, we protect and respect intellectual and industrial property rights. This covers all content, design and source code of our website, including, but not limited to, photographs, images, text, logos, designs, trademarks, trade names and data.

    We want to inform our clients and users that these rights are supported by Spanish and international laws that govern intellectual and industrial property. In addition, the content of our website is also considered a computer program, which means that all relevant Spanish and European regulations apply.

    It is important to note that the total or partial reproduction of our website or any of its contents is strictly prohibited without our express written authorization. Likewise, any action that infringes intellectual and industrial property laws is prohibited, including copying, reproduction, adaptation, modification, distribution, commercialization, public communication or any other activity that constitutes a violation of Spanish and international property laws. intellectual and industrial.

    Gourmediterranean wants to make it clear that it does not grant any implicit license or authorization related to intellectual and industrial property rights or any other right or property linked directly or indirectly to the contents of our website. The only authorization we grant is for the use of the contents of our web domain for information and service purposes, as long as the original source is cited or referred to. It should be noted that the user is solely responsible for making appropriate use of these contents.


    Gourmediterranean clients and users assume full responsibility for their conduct when accessing the information on our website, during their navigation on it and after having accessed it.

    Consequently, clients and users are solely responsible both before Gourmediterranean and third parties for:

    • The consequences derived from illegal use or use contrary to the terms and conditions established in this document of any content on the website, whether prepared by Gourmediterranean or officially published under our name.

    • The consequences of any use that contravenes the content of this document and causes damage to the interests or rights of third parties, or that in any way may harm, disable or impair the website or its services, or prevent normal enjoyment by others users.

    Gourmediterranean reserves the right to update, delete, limit or block access to content temporarily or permanently when it deems necessary. Likewise, we reserve the right to deny access to the website to clients and users who misuse the content or who fail to comply with any of the conditions established in this document.

    It is important to note that Gourmediterranean cannot guarantee the following:

    • That access to the website and/or linked websites is always uninterrupted or error-free.

    • That the content or software that clients and users access through the website or linked websites does not contain errors, computer viruses or other elements that may alter their systems or damage electronic documents and files stored on their computer systems, or cause other types of damage.

    • How customers and users will use the information or content on the website or linked websites for their personal purposes.

    The information provided on this website should be considered informative and informative for clients and users, both in relation to its purpose and its effects. Therefore:

    Gourmediterranean does not guarantee the accuracy of the information contained on this website and, consequently, we do not assume any responsibility for any possible damages or inconveniences that may arise due to any inaccuracies present on the website.


    At Gourmediterranean, we assume our responsibility with transparency and ethics. However, we wish to inform our clients and users that we are not responsible for the following aspects, among others, including but not limited to:

    • The use that clients or users may give to the materials on our website or linked websites, whether permitted or prohibited, in violation of the intellectual and/or industrial property rights of our contents or of third parties.

    • Any damage or harm that clients or users may suffer due to the normal or abnormal operation of our search tools, the organization or location of content, access to the website and, in general, errors or problems that may arise in the implementation of technical elements provided by the website or a program to the user.

    • The contents of web pages that clients or users can access through links included on our website, whether authorized or not.

    • Acts or omissions of third parties, even if these third parties have a contractual relationship with Gourmediterranean.

    • Access by minors to the contents of our website. It is the responsibility of parents or guardians to adequately supervise the activities of their children or minors in their care, or install Internet use control tools to prevent access to materials or content inappropriate for minors and the sending of personal data without prior authorization. of parents or guardians.

    • Communications or dialogues in debates, forums, chats and virtual communities organized through our website or linked websites. Gourmediterranean is not responsible for any possible damages that individual or collective clients or users may suffer as a result of such communications or dialogues.

    In no case will Gourmediterranean be responsible for:

    • Errors or delays in accessing the website by the customer when entering their data in the order form, speed problems or the inability to receive order confirmations due to causes beyond our control, such as Internet network problems, circumstances unforeseen events or force majeure, and other unforeseeable contingencies outside of our good faith.

    • Failures or interruptions in communications, deletion or incomplete transmissions, so we cannot guarantee that the website services are always operational.

    • Errors or damage caused to the website by inefficient and malicious use of our services by the client.

    • Problems with the email address provided by the customer for sending order confirmations.

    However, in all cases, Gourmediterranean is committed to resolving any problems that may arise and providing all the necessary support to achieve a quick and satisfactory solution to any incident.

    In addition, we reserve the right to run promotional campaigns at defined intervals to encourage the registration of new members to our service. Gourmediterranean reserves the right to modify the conditions of application of these promotions, extend them with due communication or exclude participants from the promotion if anomalies, abuses or unethical behavior are detected in their participation.


    Information for Clients:


    Identity: Gourmediterranean – CIF: B61268587 Postal address: C/ Sant Josep 56, 08960 Sant Just Desvern, Telephone: +34 657 363 060, Email: info@gourmediterranean.com

    On behalf of the company, we process the information you provide us in order to provide you with the requested service and carry out the corresponding billing. The data provided will be kept as long as the commercial relationship is maintained and for the years necessary to comply with legal obligations. The data will not be transferred to third parties, except in cases where there is a legal obligation. You have the right to confirm whether at Gourmediterranean we are processing your personal data and, therefore, you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary.

    Information for Potential Clients:

    Identity: Gourmediterranean – CIF: B61268587 Postal address: C/ Sant Josep 56, 08960 Sant Just Desvern, Telephone: +34 657 363 060, Email: info@gourmediterranean.com

    On behalf of the company, we process the information you provide us with in order to send you advertising related to our products and services through any means (postal, email or telephone), as well as invite you to events organized by the company. The data provided will be kept as long as you do not request the interruption of this activity. The data will not be transferred to third parties, except in cases where there is a legal obligation. You have the right to confirm whether at Gourmediterranean we are processing your personal data and, therefore, you have the right to access your personal data, rectify inaccurate data or request its deletion when the data is no longer necessary for the purposes for which it was used. collected.

    Responsible Use of Information:

    Clients and Users undertake to browse the website and use the content in good faith.

    Customer data will be used to send sales confirmations made by THE COMPANY and to deliver purchases.

    By simply visiting the Website, Users do not provide any personal information nor are they obliged to do so.

    THE COMPANY undertakes to maintain the maximum confidentiality of the information provided and to use it only for the indicated purposes.

    THE COMPANY presumes that the data have been entered by its owner or by a person authorized by the latter, and that they are correct and precise.

    Clients are responsible for keeping their own data up to date. At any time, the Client will have the right to access, rectify, cancel and oppose their personal data included in the different registration forms. To modify or update their personal data, the Client must access www.gourmediterranean.com , in the "My Account" section. To cancel your account, send an email from the email address associated with your account to info@gourmediterranean.com with the subject "Cancel account."

    The Client is responsible for the veracity of the data and THE COMPANY will not be responsible for the inaccuracy of the Clients' personal data. In accordance with current data protection legislation, THE COMPANY has implemented appropriate security levels for the data provided by Clients and has taken measures to prevent loss, incorrect use, alteration, unauthorized access and disclosure. of said data.


    In the event that any clause of these Conditions of Use is declared void, the other clauses will remain in force and will be interpreted taking into account the will of the parties and the very purpose of these Conditions of Use.

    THE COMPANY may choose not to exercise any of the rights and powers conferred in this document, which in no case will imply the waiver thereof, unless THE COMPANY expressly recognizes it or the corresponding action is prescribed in each case.


    THE COMPANY reserves the right to modify the presentation and configuration of the Website, as well as these General Conditions, at any time. Therefore, the Client is recommended to read them carefully each time they access the Website.

    Clients and Users will always have access to these Conditions of Use in a visible and easily accessible place for any queries they wish to make. In any case, acceptance of the Conditions of Use will be a prior and essential step for the acquisition of any product available through the Website.


    These Conditions of Use are governed by the Spanish legislation applicable on the matter. To resolve any controversy or conflict arising from these Conditions of Use, the parties submit to the jurisdiction of the courts of the city of Barcelona, ​​unless another jurisdiction is imposed by law.